Data deletion
You can delete the data SocialWise holds about you at any time. This page explains how, including data we received when you connected Facebook or Instagram.
Delete everything
Email privacy@socialwise.app from your account email with the subject "Delete my data". We confirm within 3 working days and delete your account, content, connected account tokens, stored comments and messages, and related data within 30 days.
Remove only Facebook or Instagram data
- In SocialWise, open Settings → Social accounts and choose Disconnect. We delete the access token and Page details straight away and stop receiving its comments and messages. Stored conversations are deleted within 30 days.
- Or on Facebook, go to Settings & privacy → Settings → Business integrations, select SocialWise and choose Remove. When Meta tells us you removed the app, we delete the data we received from Meta.
Remove only YouTube data
Disconnect YouTube in Settings → Social accounts, or remove SocialWise in your Google security settings.
What we may keep
Invoices and records the law requires us to keep. Posts already published to your social accounts stay there until you delete them on that platform.
Questions: privacy@socialwise.app. See also our Privacy Policy.